At the Audit and Governance Committee meeting on 28 September 2017 the
complaints received in 2016/17 were discussed. In total 1603 complaints were
received - a small increase on 1565 for 2015/16.
Top of the list of issues for complaints was waste and recycling (including missed bin
collections), with Highways a close second.
Highways complaints have started to rise again, up by 24% from 227 in 2015/16 to
281 in 2016/17. The main causes of complaints were due to repairs not being carried
out promptly and poor quality work.
The Council response was that reduced funding in 2016/17 has meant a ‘managed
decline’ in ‘network condition’.
The amount of disruption on the roads has increased due to all the house building
across the borough and this is set to increase further.
Cheshire East Council has outsourced all highways repair work
Cllr Brian Roberts, Labour Councillor for Crewe West said
‘Residents and motorists are suffering the consequences of chronic under-investment
in Cheshire east’s road network by the Tories, with many rural and estate roads not
having had any proper investment now for a decade.
Over the wet summer it has been no surprise to see here in Crewe an increase in the
rate of dilapidation of many of these neglected roads and footways.. With winter fast
approaching and with many of these defects being ignored by CEC, we can expect the
rate of dilapidation to accelerate, resulting in an upward spiralling of costs of these
much delayed repairs.’
Cllr Janet Jackson, Labour Councillor for Macclesfield Central said:
‘The reality of the phrase ‘managed decline’ is that our already crumbling road
network, will see even further decay, with the Council seemingly retreating to little
more than a ‘patch and make do’ approach to our ageing road network, rather than a
systematic plan of investment and renewals to make our roads fit for the 21 st Century.’